Causes and possible solutions in the event of a failed import attempt

This page lists possible causes that are preventing files from being successfully imported into your digital inbox. In addition, possible solutions are described that you can carry out independently and immediately.

If you cannot solve your problem with any of the options described, request the file from the sender again.

When importing a file via the Windows file selection dialog, by drag & drop or by scanning a paper document, a task with a red error symbol is displayed in the task overview after 180 seconds. When hovering over the task with the mouse, the tool tip appears: “Import failed: no response from DATAflor Receive workflow service from your server ”is displayed.

a) Wait and see - The service only sends its response about the successful import after the imported file has been processed (conversion to PDF file, adding a text layer, field recognition). The processing time depends on the number of pages in the imported file and the Internet speed. When importing a large file, simply wait until the DATAflor Workflow service has completed processing. If necessary, check the speed of the Internet connection on the server.

b) Check service - Open the Task Manager on your server and check on the tab serviceswhether the DATAflor Workflow service in status Is running is located. If not, please start the service. If the service is running, please restart it and try to import the file into your digital inbox again.

A file is dragged into the task overview of the digital inbox with the mouse. The mouse pointer does not change its function of dropping the file.

→ The file type of the file is not supported. On the website Import file see a list of supported file types.

When starting the inbox, a message appears stating that there are corrupt files.

→ If files that arrive in the monitored directory cannot be imported, they are automatically transferred to the directory {Server name} / {share directory} /BusinessData / InboxFiles / failed postponed. For each file, check the following possible causes:

On the side Import file see a list of supported file types.

→ If necessary, save the file directly in your DATAflor Construction file from.

The image resolution of image files must be within the following range: 50 × 50 to 4200 × 4200 pixels

→ Open the image file in your image editing program, save the image with the appropriate resolution and then import it into your digital inbox.

The page size of PDF files must be within the following range: up to 17 × 17 inches (approx. 431,8 × 431,8 mm)

→ Open the PDF file in your PDF reader, select the function Print, set a suitable page size and select a PDF printer. Then import the new PDF file into your digital inbox.

When importing a file via the Windows file selection dialog or via drag & drop, the message "The file cannot be read." Is displayed.

a) Check password protection - Check whether the file is password protected. To do this, open the file in the relevant standard program (PDF reader or image display). If you are prompted to enter a password, ask the creator of the file for the required password.

b) Save the file again - Open the file in the respective standard program (PDF reader or image display) and save the file under a new name. Try to import the file into your digital inbox again.

In the monitored directory there are files that were saved by the DATAflor Workflow service not picked up and sent to the digital inbox.

a) File is in use by another process - Files used by other applications can be stored in the DATAflor Do not process workflow service. Close the program that opened the file. When additional files are received, the file is automatically imported into the digital inbox.

b) The file cannot be deleted - The file is replaced by the DATAflor Workflow service correctly processed and imported into the digital inbox, but the file cannot be deleted from the monitored directory. Manually remove the file from the monitored directory.

Import file