Frequently Asked Questions (FAQ)

Why should I enter a voucher code when registering?

The voucher code "DATAflor“Is important because it lets the service provider know that you are our customer. If there are problems with one of your letters and you cannot be reached, the contact can still get through DATAflor getting produced.

How will my data be handled?

Data protection is paramount. Your personal data will not be passed on to third parties. Your personal data will of course be treated in accordance with the statutory provisions. For more details, see the Privacy policy and in the Privacy Policy.

Is my customer's address information protected?

The address information that you transmit in the letters is specially protected and is classified as confidential. So does the content of your letters. The processing sequence ensures that your information is treated confidentially. The letters are largely handled automatically. If individually, then only by trained staff taking into account all data protection regulations and only for the purpose of the contractual provisions.

Furthermore, all personal data is transmitted to and from our server via SSL-encrypted connections.

What happens in the event of non-delivery?

In order for an undeliverable shipment to be returned to you by Deutsche Post AG, your return address must be clearly legible above the recipient address in the area of ​​the viewing window.

If this is not the case, the relevant shipment will either be destroyed directly by Deutsche Post AG or by the service provider in accordance with the provisions of the Data Protection Act.

When will my letter be with the recipient?

All letters sent on weekdays (Mon.-Fri.) To 14.00 pm have been received and processed on our print server same day produced and delivered to Deutsche Post AG. The letters are usually (approx. 95%) delivered the next working day.

Letters received by 14.00 p.m. on Fridays are usually delivered on the following Saturday.

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