Support tool

Description

You can use the support tool to report your errors, questions and suggestions about the DATAflor Products to the DATAflor Send support team. For this purpose, screenshots are automatically created and all important system information is collected.

Application

Depending on how you work, you have various options for opening the support tool.

  • at any time using the key combination Alt + F11
  • also always via the small symbol in the right area of ​​the taskbar
  • via the Windows start menu: Start> DATAflor > DATAflor Support tool
  • In each DATAflor Application, you can reach the support tool via the menu Assistance:
    Im BUSINESS click the lower part of the button Assistance and get there to the menu item DATAflor Support tool.

    In the CAD-Programs open the menu Assistancewhich also has the support tool ready.

In certain cases where the DATAflor If the software detects malfunctions, the support tool is started automatically.

Please enter the following information:

FeldDescription
CompanyEnter the full name of your company.
NameEnter your name.
your email- Enter your e-mail address so that we can answer you by e-mail if you cannot be reached by phone.
- For some questions, we also provide brief instructions that we can send you directly.
PhoneEnter the telephone number at which we can call you back, including the area code.
Reason for reportingSelect the reason for the support message. If the support tool started automatically after a malfunction, that is automatically the reason Error preset.
Answer wanted- Select whether you want to respond to the support message from DATAflor Support want to receive an answer. If you would like an answer, choose whether the support staff will send you by Recall or by e-mail can reach.
- If the support tool started automatically after a malfunction, is automatic No preset so that you can send us this information at any time without further inquiry. However, if you would like to work with an employee of the DATAflor Talk to support, please make sure to activate one of the two ways of answering.
DateIf necessary, enter the time in which we can best reach you by phone.
Your messageBriefly describe your request so that someone who specializes in the subject can contact you. In addition, you can also make the urgency of your request clear here, e.g. ON-SITE SYSTEM OPERATOR.
Additional fileIf necessary, add further files, e.g. CAD drawings, to the support message to further describe the request or to make the problem clear.
Your screens- For your control, the images of your screen or screens are displayed that came with the support message to DATAflor be transmitted.
- If you do not want to submit a picture, you can remove it from the support message. To do this, open the context menu on this screen with the right mouse button and select the entry Remove this screen.


The instructions for using the DATAflor You can find support tools in versions 2019, 2020 and 2021 here.
The instructions for using the DATAflor You can find support tools up to version 2018 here.